FAQ

Asked often. Answered honestly.

If your question isn’t here, a human reads hello@laubeparis.com.

The app

Who is L’Aube for?

Anyone beginning a chapter in Paris: new arrivals, people preparing a move, long-planned retirements, trailing spouses, sabbatical-takers. It was made first for the founder’s mother — 70, newly arrived, starting from bonjour — so it’s unhurried by design. If most apps feel like they’re shouting, this one is for you.

Do I need to speak French?

No. Every phrase comes with its meaning and pronunciation written in plain letters — Bonjour, une baguette, s’il vous plaît arrives ready to say aloud. Already conversational? Antoine calibrates to your level and nudges you a shade braver over time.

What exactly do I get each day?

A short ritual: the date in French, a greeting, one quote with translation, one song, one journal invitation — and one quest: a real outing with curated addresses, the phrases to use, a map link, and a gentler alternative for tired days. Then the app is done for the day, on purpose. The full walkthrough is here.

What happens after 100 days?

The year continues. The first hundred days are the authored arc — arrival, settling, exploring. Beyond that, L’Aube increasingly composes your days from what your own journal has taught it: seasons returning, unfinished corners of the city, anniversaries of small wins.

I’ve lived in Paris for a while. Is it still for me?

Many long-time residents use it to re-court the city — the trails and Ask Antoine don’t care when you arrived. But the first months of the arc assume some newness; if you’ve been here a decade you’ll skim some early rituals.

Does it work outside Paris?

Paris is home base, by design — every neighborhood ritual assumes a Paris address. The trails include 37 train destinations across France for weekends and longer stays. Other home cities may come later; Paris comes first, done properly.

Do I need to be good with technology?

If you can read a message and tap a button, you’re equipped. During setup you tell L’Aube how you feel about phones, and it writes its occasional “tech moments” accordingly — one small step at a time, no jargon, nothing assumed.

Does it work offline?

Your most recent day stays readable offline, so a métro tunnel won’t take your morning away. Writing new days, Ask Antoine, and trail plans need a connection.

Privacy & trust

Is my journal really private?

Yes, and this is load-bearing for us. Entries and photos are never shown to other people. The AI that writes your days never receives your entries verbatim — it learns from short, gentle summaries (“liked the market, tires on hills”). Deleting your account removes your data.

What do you do with my address?

It anchors your personalization — which bakery, which market, which quarter your quests begin in. It’s stored securely, used server-side, never sold, never used for advertising, and never printed into the visible text of your days. Details in our privacy policy.

Is there advertising or data selling?

No ads, no data selling, no third-party “partners,” no analytics dragnet. The subscription is the entire business model — you are the customer, not the inventory.

Is Antoine a real person?

Antoine is written by AI and shaped by hand — an authored voice with strict rules: real curated addresses only, official sources for current facts, no legal or medical advice, no invented anything. When a draft doesn’t meet the bar, a carefully written fallback day stands in. More about how he works.

How do I delete my account?

Inside the app: Settings → Delete account. It removes your profile, journal, photos, and history. If you’ve lost access to the app, email hello@laubeparis.com from your account email and we’ll handle it. See Support.

Subscription & billing

How does the free trial work?

Seven days, every feature, no limitations. Apple bills you only if you keep it past day seven. Cancel before then and you pay nothing — and you keep access until the trial’s end.

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → L’Aube → Cancel. It takes under a minute and we don’t make you “chat with retention” first. Your access runs to the end of the period you paid for.

Monthly or annual — which should I choose?

If you’re committed to the year, annual costs $79.99 — about $6.67 a month, a third less than monthly. If you’re still deciding whether Paris is your chapter, start monthly; you can switch to annual in the App Store at any time.

Can I get a refund?

Purchases run through Apple, so refunds do too: reportaproblem.apple.com handles requests, usually within a day or two. If something in the app went wrong, tell us too — we’d rather fix it than argue.

Why isn’t it free?

Because free apps sell something else — usually your attention or your data. L’Aube writes your days fresh with real AI work, keeps a hand-curated Paris catalog, and answers to exactly one constituency: subscribers. The price is the promise.

Practical

Which devices are supported?

iPhone today (iOS, portrait, made to be readable). Android is in active development — email hello@laubeparis.com with “Android” and you’ll hear first. iPad works in compatibility mode; a native tablet layout isn’t a current priority.

Is the text large enough for older eyes?

Designed for exactly that: generous type, high contrast, honest spacing, and full support for your phone’s larger text settings. If anything is ever hard to read, that’s a bug — report it and we’ll fix it.

Is L’Aube a visa, legal, or medical service?

No. For administrative topics it offers reminders, plain-words orientation, and links to official French government sources — never legal advice. For health it can help you find the vocabulary and the pharmacy, not a diagnosis. Official sites and professionals are always the authority.

Can I change my address if I move within Paris?

Yes — update it in Settings and your local rituals re-anchor to the new quarter. (Moving apartments is practically a French national sport; we planned for it.)

What languages does the app speak?

The app’s voice is English, teaching you French as you go — that’s the audience it was born for. Fuller localization is on the long-term list.

Still curious? Try the real thing.

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